Privacy Policy

1. Information We Collect

When you use our website or book a rental, we may collect the following information:

• Name, email address, and phone number
• Moving addresses (pickup and delivery locations)
• Payment information (processed securely through Stripe — we do not store card details)
• Rental preferences and booking details

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your tote rental booking
• Communicate with you about your order, delivery, and pickup
• Send confirmation emails and rental reminders
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Stripe — for secure payment processing
• Service providers who assist in operating our business, under confidentiality agreements
• Law enforcement or government authorities when required by law

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are encrypted and processed through Stripe's secure platform. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: